# Return Policy

## **Returns & Cancellations Policy**

At **Ward and Haneen**, we take immense pride in the craftsmanship and freshness of our floral arrangements and confectionery. Because our products are **perishable** and **custom-made specifically for you** upon receipt of your order, our return policy is as follows:

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### **1\. No Returns or Exchanges**

Due to the delicate nature of fresh flowers and the food safety standards associated with our cakes, **all sales are final**. We do not accept returns, exchanges, or refunds for:

-   **Perishability:** Flowers have a limited lifespan and cannot be restocked or resold.
    
-   **Customization:** Every bouquet and bento cake is handcrafted only _after_ your order is confirmed. Once a cake is baked or a stem is cut, the process cannot be reversed.
    
-   **Change of Mind:** We cannot offer refunds if you simply change your mind after the order has been processed.
    

### **2\. Cancellations**

-   **Same-Day Orders:** Orders placed for same-day delivery cannot be cancelled or modified once the preparation process has begun.
    
-   **Advance Orders:** Cancellations for future dates must be requested at least **24 hours** prior to the scheduled delivery time. Please contact our support team via WhatsApp or phone to confirm if a cancellation is possible.
    

### **3\. Damages or Quality Issues**

Your satisfaction is our priority. While we do not accept returns, we will address concerns regarding damage during transit:

-   If your order arrives damaged or significantly different from what was described, please contact us **immediately upon delivery** (within 2 hours).
    
-   You must provide **clear photographic evidence** of the damage and the delivery note.
    
-   In cases of verified delivery damage, we will offer a replacement or a store credit at our discretion.
    

### **4\. Delivery Attempts**

Please ensure the recipient’s address and contact number are accurate.

-   If a delivery fails because of an incorrect address or if the recipient is unavailable, the order will be returned to our studio in Hawally.
    
-   Due to the perishable nature of the goods, a **re-delivery fee** may apply, or the order may need to be picked up from our store to ensure freshness.
    

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**Contact Us** For any questions regarding your order, please reach out to our customer service team:

-   **Store Location:** Flower Complex, Ibn Khaldoun st, Hawally, Kuwait
    
-   **Customer Support:** +965-97225155
    
-   **Email:** wardandhaneen@gmail.com

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> Source: [Ward and Haneen](https://www.wardhaneen.com/pages/return-policy)